Serving Hillsborough, Pinellas, Polk, Pasco, Citrus, Hernando and Sumter counties.

Big Brothers Big Sisters of Tampa Bay has an immediate opening for an Enrollment & Matching Specialist to support our Hillsborough County area.


Essential to the Big Brothers Big Sisters brand, the primary functions of this position are to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing Big Brothers Big Sisters standards and practices and to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with Big Brothers Big Sisters on the part of volunteers.. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process. The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield; youth/parent processing time, match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

Education, Experience and Other Requirements:

Minimum Bachelor's degree in Social Services, Human Services or related field. Bilingual Spanish Speaking is preferred. Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics; intake or interview experience preferred. Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel. Must have car, valid driver's license, and meet state required automobile insurance minimums.

Forward resumes to: Sylvia Gutierrez; Email:

No phone calls please.